Returns or Exchanges

• We understand that sometimes you may need to return or exchange items. Therefore, we have developed the following refund policy to ensure that your shopping experience is as smooth and satisfactory as possible:

1. Refund Application Conditions
   You can apply for a refund within 30 days of receiving the product.
   The product must be unused and the original packaging and labels must be intact.
   For hygiene reasons, certain types of products will not be refunded once they are unpacked unless there is a quality problem.
2. Refund Application Process
   Please submit a refund application via email or contact customer service, and provide your order number and relevant purchase information.
   Our customer service team will contact you as soon as possible after receiving your application and provide detailed return instructions and address.
3. Return Shipping Costs
   If the return is due to us sending the wrong product or the product is defective, the return shipping costs will be borne by us.
   If the refund is requested for personal reasons (such as dissatisfaction, wrong purchase, etc.), the return shipping costs will be borne by you.
4. Refund Processing Time
   Once we receive the returned product and confirm that it meets the refund conditions, we will process your refund within 5 working days.
   The refund will be returned to your original payment method, and the arrival time may vary depending on the payment institution.
5. Partial Refund
   If the product shows signs of use or packaging is damaged, we have the right to provide a partial refund based on the situation. The specific amount will be determined by our customer service after review.
6. Special Circumstances
   For products in promotional activities, the refund terms may be different. Please read the relevant policies carefully before purchasing.
   If you have any questions about the refund process or need further assistance, please feel free to contact our customer service team. Thank you for choosing us, we look forward to providing you with quality service!